"Write" On Policies…
Personalizing is Our Specialty
Payment Options:
Payment can be made by Visa, Mastercard, DiscoverCard and
American Express.
Shipping:
We ship by UPS, offering several choices of shipping methods.
Please note that UPS will
Not ship to a PO Box. Shipping time Does Not include UPS delivery
time, which varies, depending on shipping method selected and the
“ship to” location.
Shipping costs are based on
a UPS zone system, which accounts for the weight of the product as
well as the zone, or area of the country, to which it is being
shipped. A nominal handling charge is included in such stipulated
prices.
If you would like one of our
items that we normally ship unassembled to ship assembled, please
call us, and we will be happy to do so. Additional shipping charges
will apply.
We wrap all items shipped
assembled with cellophane and curling ribbon. Items shipped
unassembled, or flat, will be wrapped accordingly (i.e. bubble wrap
and protective plastic) to protect your special gift. All items will
include an attached gift card with your personal message.
Design Information:
All of our prices include decoration and personalization, except
where additional charges are stated.
Please note that
design coverage and style may vary according to the size and shape
of the item being decorated. Due to the hand painted nature of our
artwork, each item will be painted a little differently. Our designs
(see design page) are only meant to give a general overview of the
motifs and are not comprehensive. Thus, there may be additional
elements added to the design on larger items that allow for more
design work, such as toy chests and table sets. Conversely, not
every element of a design may appear on smaller items that have less
amount of space for the artwork, such as piggy banks and certain
wall plaques.
Custom Painting:
If you would like us to match a specific design not featured on
our design page, we will be glad to do so. However, we will need a
picture of the design. Please call us and we can discuss your order
in further detail. Additional charges will apply.
Item Information:
All dimensions listed in item descriptions are approximations.
Please note that all colors may show slight variation depending
on the item being decorated and how the paint adheres to its
surface. Because most items are hand painted, the design may
eventually show wear. This is normal and to be expected. Therefore,
we cannot guarantee against this normal wear and tear. However, we
do coat the surface of items that are intended for sitting or
stepping (i.e. rocking chairs and stepstools) with clear acrylic
polyurethane. We recommend occasionally recoating your item with
such a sealant in order to best preserve the hand painted design.
Please call us and we will be happy to inform you about this in
further detail.
Due to the custom
nature of each order, personalized or hand painted items cannot be
returned. All other returns are within 30 days of purchase, with
store receipt. Freight is to be prepaid by the customer and store
credit will be issued upon return.
For items received
in damaged condition, please notify us as soon as possible. The
original shipping carton is required in order to file a claim
with UPS.
Please double
check all spellings of names before you place your order. Many
traditional names, such as “Matthew” and “Emily”, are being spelled
in unconventional ways. “Write” On… will not be held responsible for
items ordered in error.
If you plan to match
several pieces, they need to be ordered all at the same time. If
this is not possible, and you plan on ordering additional items in
the future, please tell us so that we can keep a specific record of
your design information.
We thank you and
hope you have enjoyed shopping on our newly expanded site. If you
have any questions about any of the aforementioned policies, you may
email or call us toll free at (877) 625-2120.
The
Folks at “Write” On… |
